THe Details

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

UCAS

UCAS provides support for young people making post-18 choices, as well as mature learners, by providing information, advice, and guidance to inspire and facilitate educational progression to university, college, or a degree apprenticeship.

We support 1.5 million students every year to explore entering higher education, employment and apprenticeships and manage almost three million applications, from around 700,000 people each year, for full-time undergraduate courses at over 380 universities and colleges across the UK.

If you are going to apply to Universities following completion of your Access to HE course then you will need to apply through this link which provides additional information about applying  they can also provide advice regarding applying for Student finance and that is available here.

Student finance for undergraduates is an important part of the student experience and you may be able to borrow money to help pay for tuition fees and help with living costs. This is all available at the Student Finance website which has a step-by-step guide. Click here for further information.

It is important to note that when you enrol on an Access to HE courseyou can apply for an Advanced Learner Loan to help with the costs of a course at a college or training provider in England.

Loan eligibility does not depend on your income and there are no credit checks.

Check if you’re eligible before you apply for an Advanced Learner Loan.

Your loan will be written off if you then sign up for a Higher Education course AND you have completed in full the Access to HE course.

We are proud to collaborate with University of Hull on the validation of this course.

This includes transforming our programmes to ensure that we meet the evolving needs of the sector, giving you the best opportunities for success when you graduate by having a competence-based focus. Find out more about competence-based higher education.

View the policies and procedures you would be agreeing to comply with by registering for this programme. This encompasses University of Hull Quality and Standards, including a Guide for Collaborative Provision students.

Visit the University of Hull's website here.

Entry Requirements

Maths and English at 2(E) or above

Assessment

Course Info

Apprenticeships

We are proud to collaborate with University of Hull on the validation of this course.

This includes transforming our programmes to ensure that we meet the evolving needs of the sector, giving you the best opportunities for success when you graduate by having a competence-based focus. Find out more about competence-based higher education.

View the policies and procedures you would be agreeing to comply with by registering for this programme. This encompasses University of Hull Quality and Standards, including a Guide for Collaborative Provision students.

Visit the University of Hull's website here.

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Level 2

Apprenticeship Standard - Customer Service Practitioner

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THe Details

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

UCAS

UCAS provides support for young people making post-18 choices, as well as mature learners, by providing information, advice, and guidance to inspire and facilitate educational progression to university, college, or a degree apprenticeship.

We support 1.5 million students every year to explore entering higher education, employment and apprenticeships and manage almost three million applications, from around 700,000 people each year, for full-time undergraduate courses at over 380 universities and colleges across the UK.

If you are going to apply to Universities following completion of your Access to HE course then you will need to apply through this link which provides additional information about applying  they can also provide advice regarding applying for Student finance and that is available here.

Student finance for undergraduates is an important part of the student experience and you may be able to borrow money to help pay for tuition fees and help with living costs. This is all available at the Student Finance website which has a step-by-step guide. Click here for further information.

It is important to note that when you enrol on an Access to HE courseyou can apply for an Advanced Learner Loan to help with the costs of a course at a college or training provider in England.

Loan eligibility does not depend on your income and there are no credit checks.

Check if you’re eligible before you apply for an Advanced Learner Loan.

Your loan will be written off if you then sign up for a Higher Education course AND you have completed in full the Access to HE course.

Entry Requirements

Maths and English at 2(E) or above

Assessment

Course Info

Apprenticeships

Download PDF

We are proud to collaborate with University of Hull on the validation of this course.

This includes transforming our programmes to ensure that we meet the evolving needs of the sector, giving you the best opportunities for success when you graduate by having a competence-based focus. Find out more about competence-based higher education.

View the policies and procedures you would be agreeing to comply with by registering for this programme. This encompasses University of Hull Quality and Standards, including a Guide for Collaborative Provision students.

Visit the University of Hull's website here.

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